Otonomus Hotel - Las Vegas

Great concept, needs alot of work and no customer service. The technology is fine. The bed is hard as a rock. You are there to sleep. They placed a box spring mattress with a 2 inch mattress pad, see photo, it is like laying on the ground. When I called to speak to the manager, she was very rude and told me I didn't know what I was talking about, it is a mattress. I explained I had photos. I asked to talk to her boss and she said she was the boss. After talking to a few employees I found out she was the manager of the hotel, but there is a property manager. I called and asked for her to call me and never received a phone call back. They only provide a few coffee pods, one dish washer tablet and no ice machine. When I called and asked for refills I was told I could purchase these items in the store. The window treatments are cheap and do not block light. They have limited towel racks, one is above the toilet so you don't have enough places to hang your towels. No recycling can are provided. No furniture to enjoy the porch. People come from the area to enjoy the bar and security is limited. Should have key pads to access the upper floors in the elevator. Kitchen is very limited stocked, cutting board but no knives. No dish towels, oven mitts or drying towels. In fact the oven still has the plastic on it. The internet is very slow, which is ironic since it is suppose to be a high tech hotel. No cleaning service unless you order it 24 hour

Beds are very hard and lots of noise at night

Brand new hotel. We loved the amount of space available for 3 adults, loved the pool area, and the full size refrigerator for our drinks and snacks. Staff was polite and responsive.

This place is the most wonderful place that i stay .... i can give 12/10 for everything we are more and Happy.