Mandarin Oriental, Boston

The service at the Mandarin Oriental in Boston is amazing! Paul S., the concierge, went quite above and beyond to help me make my client's stay most comfortable. He was professional, understanding, efficient, and friendly. I am very grateful! Katie C. in reservations was also very helpful as we navigated last-minute changes. She was so accommodating. I will always recommend this hotel with great confidence. Thank you! Donna A. Bruno

Room was clean, bedding was fantastic.

Stayed one night at this property. Have stayed here occasionally over the years. I found this stay didn’t measure up in many ways. Given the price of the room I had hoped a breakfast might come with the rate. It didn’t. Room service breakfast arrived cold and since I had to check out rather early I didn’t bother sending it back but the entire meal was cold. The room—room 717– was fine. Spacious but nothing special. I think the room (s) probably need an updating. The shower drain wasn’t working so a couple of inches of water sat there and didn’t drain well at all. Given the choices in Boston, I probably won’t return to this MO. I chose it this time because it was the only spot available due to World Cup fans all over the city. Also—the cost of parking there is beyond outrageous. I understand that valet parking comes with a cost but at this property it feels like a gouge.

Location great

Showers no good Overpriced